Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of the website at getsoap.app (the “Site”) and the Soap platform (the “Service”), operated by The Digital Wash LLC (“Soap,” “we,” “us,” or “our”).

By accessing or using the Site or Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and “you” refers to both you individually and the organization.

If you do not agree to these Terms, do not use the Site or Service.

2. The Service

Soap is a multi-tenant marketing platform built for franchise systems. The Service provides tools for per-location website management, local SEO, Google Business Profile management, review monitoring, content production, and reporting across franchise networks.

We may modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of material changes where practicable.

3. Accounts and Access

3.1 Account Creation

To use the Service, you must create an account and provide accurate, complete information. You agree to keep your account information current.

3.2 Authorized Users

If you are a franchisor or franchise system administrator, you may invite franchisees and other authorized users to access the Service under your account. You are responsible for all activity that occurs under your account, including activity by authorized users.

3.3 Account Security

You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately at legal@thedigitalwash.com if you become aware of any unauthorized use of your account.

4. Subscriptions and Payment

4.1 Subscription Plans

The Service is offered on a subscription basis at per-location pricing. Plan details, features, and pricing are described on the Site or in your service agreement.

4.2 Billing

Subscriptions are billed in advance on a monthly or annual basis, depending on your plan. All fees are non-refundable except as expressly stated in these Terms or required by law.

4.3 Price Changes

We may change subscription pricing with at least 30 days' written notice. Price changes take effect at the start of your next billing period following the notice.

4.4 Taxes

All fees are exclusive of taxes unless stated otherwise. You are responsible for all applicable taxes associated with your use of the Service.

5. Customer Content

5.1 Ownership

You retain all ownership rights to content you submit, post, or transmit through the Service (“Customer Content”). We do not claim ownership of your Customer Content.

5.2 License to Soap

By submitting Customer Content, you grant us a limited, non-exclusive, worldwide license to use, store, process, and display that content solely for the purpose of providing and improving the Service. This license terminates when you delete the content or close your account, except for copies retained in backups or as required by law.

5.3 Responsibility

You are solely responsible for your Customer Content and represent that you have all necessary rights to submit it. We do not monitor or endorse Customer Content, but we reserve the right to remove content that violates these Terms.

6. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party right
• Transmit malware, viruses, or other harmful code
• Interfere with the security, integrity, or performance of the Service
• Attempt to gain unauthorized access to any part of the Service
• Scrape, crawl, or collect data from the Service through automated means without permission
• Use the Service to send spam or unsolicited communications
• Impersonate another person or entity
• Reverse engineer, decompile, or disassemble any part of the Service

We reserve the right to suspend or terminate access for violations of this section.

7. Intellectual Property

The Service, including its design, code, features, documentation, and branding, is owned by The Digital Wash LLC and protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any right to use our trademarks, logos, or branding without prior written consent.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your subscription.

8. Third-Party Integrations

The Service may integrate with third-party platforms, including Google Business Profile, Google Search Console, Google Analytics, and others. Your use of those platforms is governed by their respective terms and privacy policies. We are not responsible for third-party platform availability, accuracy, or conduct.

9. Confidentiality

Each party may share confidential information with the other in connection with the Service. The receiving party agrees to protect confidential information with the same degree of care it uses for its own confidential information, and no less than reasonable care. Confidential information may not be disclosed to third parties except as necessary to provide or use the Service, or as required by law.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. WE DO NOT GUARANTEE SPECIFIC RESULTS FROM USE OF THE SERVICE, INCLUDING SEARCH RANKINGS, REVIEW SCORES, OR BUSINESS OUTCOMES.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE DIGITAL WASH LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless The Digital Wash LLC, its officers, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the Service, your Customer Content, or your violation of these Terms.

13. Termination

Either party may terminate these Terms at any time by providing written notice. We may suspend or terminate your access immediately if you breach these Terms or engage in conduct that we reasonably believe may harm the Service or other users.

Upon termination, your right to use the Service ceases. We will make your Customer Content available for export for a reasonable period (at least 30 days) following termination, after which we may delete it.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association in Tampa, Florida.

You agree to resolve disputes on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.

15. Changes to These Terms

We may update these Terms from time to time. We will post the updated version on the Site and update the “Last Updated” date. Material changes will be communicated with at least 30 days' notice. Continued use of the Service after the effective date of changes constitutes your acceptance of the updated Terms.

16. Contact

For questions about these Terms, contact us at:

The Digital Wash LLC
Email: legal@thedigitalwash.com
Address: Tampa, Florida, United States